7:03 pm Jesus Rodriguez Privacy & Hotel Policies

Privacy Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.

We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses. The information you provide is not shared with non-authorized third parties.

We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.

When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

How can you access, rectify or cancel your personal data, or oppose its use?
You have the right to know what personal data we hold about you, what we use it for and the terms of use we give you (Access). It is also your right to request the correction of your personal information in the event that it is outdated, inaccurate or incomplete (Correction); to have it deleted from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations set out in the regulations (Cancellation); and to object to the use of your personal information for specific purposes (Opposition). These rights are known as ARCO rights.

In order to exercise any of the ARCO rights, you must submit your request by sending an email to the email address that appears on our website.

In order to know the procedure and requirements for the exercise of ARCO’s rights, you can call the following telephone number 01 800 327 0000 or visit our Internet site www.friendlyvallarta.com, or contact us to follow up on your requests for the exercise of these rights and answer any questions you may have regarding the treatment of your information.

Reservation Policies


Guarantee policy:
A credit card is required in order to guarantee reservation.

Cancellation policy:
Must cancel within 72 hours prior to arrival date, in order to avoid fee charges.

No show policy:
If No Show occurs, a one night stay fee will be charged.

Children policy:
Up to 12 years old children will be considered as minors. 13 years old to 17 will be charged as juniors; 2 less than 17 years old children can share room with 2 adults.

Pets policy:
Sorry, no pets are allowed.

Oversold policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

The hotel will pay a one night stay plus taxes at a similar Hotel.

Early departures
Early departures for various reasons such as family death and / or illness, problems on the way or displeasure to the hotel, etc., will apply a night of total room charge in low season. In high season the charge will apply for two nights. And, in defined periods like “premium” the total charge of the stay will be applied.

  • High season: Summer, Winter, Easter, Mexican holidays and holidays weekends.
  • Premium season: Holy Week, New Year.

If the early departure is requested due to noise remodeling, cause attributable to the hotel or non-compliance with agreed services, Front Desk must proceed to a solution or pay back the remaining nights.

Privacy Policies may change without prior notice.